Front Office Manager

3 weeks ago


Mystic, Connecticut, United States Delamar Hotel Collection Full time
Job Title: Front Office Manager

Delamar Hotel Collection is seeking a highly skilled and experienced Front Office Manager to lead our front desk team at our luxury boutique hotel in Mystic, CT.

Job Summary:

The Front Office Manager will be responsible for overseeing the smooth and professional operation of the front office and front service departments, ensuring exceptional customer satisfaction and maintaining high standards of service.

Key Responsibilities:
  • Front Office Operations: Direct the actions of the front office team, ensuring seamless and efficient check-in and check-out processes, room assignments, and guest requests.
  • Customer Service: Provide exceptional customer service, ensuring guest satisfaction and resolving any issues or complaints in a professional and timely manner.
  • Team Management: Supervise and train the front desk team, ensuring they meet and exceed established hotel standards and procedures.
  • Financial Management: Maintain accurate records of guest payments, credit card information, and departmental expenses, adhering to established hotel standards and procedures.
  • Communication: Communicate effectively with guests, staff, and other hotel departments to ensure seamless operations and exceptional guest experiences.
  • Problem-Solving: Identify and resolve any issues or problems that may arise, ensuring minimal disruption to hotel operations.
  • Training and Development: Develop and implement a front office training plan to ensure team members meet and exceed established hotel standards and procedures.
  • Emergency Procedures: Be familiar with and implement emergency procedures, ensuring the safety and well-being of guests and staff.
Requirements:
  • Education: Bachelor's degree in Hospitality Management or related field.
  • Experience: Minimum 2 years of experience in a front office or management role in the hospitality industry.
  • Skills: Excellent communication and customer service skills, ability to multitask and prioritize tasks efficiently, attention to detail, and problem-solving capabilities.
  • Knowledge: Familiarity with reservation systems and hotel operations, experience with PMS OPERA is preferred.


  • Mystic, Connecticut, United States Delamar Hotel Collection Full time

    Delamar Hotel Collection: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Delamar Hotel Collection. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and professional operation of the front desk and front service departments.Key Responsibilities:Direct...

  • Front Office Manager

    13 hours ago


    Mystic, Connecticut, United States Delamar Hotel Collection Full time

    Delamar Hotel Collection: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Delamar Hotel Collection. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and professional operation of the front desk and front service departments.Key Responsibilities:Direct...

  • Front Office Manager

    3 weeks ago


    Mystic, Connecticut, United States Delamar Hotel Collection Full time

    Job Title: Front Office ManagerDelamar Hotel Collection is seeking a highly skilled and experienced Front Office Manager to lead our front desk team.Job SummaryThe Front Office Manager will be responsible for overseeing the smooth and professional operation of the front office and front service departments, ensuring exceptional customer satisfaction and...


  • Mystic, Connecticut, United States Residence Inn Mystic Full time

    ### Job Summary We are seeking a skilled Front Desk Supervisor to join our team at Residence Inn Mystic. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and driving business results. ### Key Responsibilities * Lead and develop a high-performing front office team, providing coaching, training,...

  • Front Desk Manager

    1 week ago


    Mystic, Connecticut, United States Residence Inn Mystic Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Residence Inn Mystic. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly.Key ResponsibilitiesInterview, select, train, schedule, coach and...

  • Operations Manager

    4 weeks ago


    Mystic, Connecticut, United States Residence Inn Full time

    Job SummaryWe are seeking an experienced Operations Manager to join our Residence Inn team. As a key member of our front of house operations, you will be responsible for ensuring seamless guest experiences and driving business growth.Key ResponsibilitiesGuest Services: Train, schedule, coach, and support associates to deliver exceptional guest service,...


  • Mystic, Connecticut, United States Spark by Hilton Mystic Groton Full time

    Front Desk Supervisor Job DescriptionThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of our hotel's front desk. This position requires a high level of customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to all guests,...

  • Operations Manager

    3 weeks ago


    Mystic, Connecticut, United States Residence Inn Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Manager to join our team at Residence Inn. As an Operations Manager, you will be responsible for managing the front of the house operations, including complimentary breakfast service, banquets, catering functions, and front office, in accordance with established guest service and...

  • Front Desk Supervisor

    2 weeks ago


    Mystic, Connecticut, United States Spark by Hilton Mystic Groton Full time

    Front Desk SupervisorAt Spark by Hilton Mystic Groton, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our guests, while ensuring the smooth operation of our front desk.Key Responsibilities:Provide attentive...

  • Front Desk Supervisor

    2 weeks ago


    Mystic, Connecticut, United States Spark by Hilton Mystic Groton Full time

    Front Desk SupervisorAt Spark by Hilton Mystic Groton, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our guests, while ensuring the smooth operation of our front desk.Key Responsibilities:Provide attentive...


  • Mystic, Connecticut, United States MDVIP Full time

    Job OverviewMDVIP Practice Management, LLC is seeking a Healthcare Office Supervisor to become an integral part of our team. We provide comprehensive benefits, including Health, Dental, Vision, and 401k plans. Additionally, we offer company-sponsored Short-Term and Long-Term Disability coverage, along with a basic Life and AD&D insurance policy.This role...


  • Mystic, Connecticut, United States Residence Inn Full time

    Job SummaryWe are seeking an experienced Operations Manager to join our Residence Inn team. As a key member of our front of house operations, you will be responsible for ensuring seamless guest experiences and driving business growth.Key ResponsibilitiesLeadership and Team ManagementTrain, schedule, and coach front desk staff to ensure exceptional guest...


  • Old Mystic, Connecticut, United States Crimson Ventures Full time

    Introduction to Office ManagementAt Crimson Ventures, we combine our expertise in information, security, and media technology to offer full-service solutions to our clients. Our team of over 1,600 employees works at over 30 locations in Germany, providing a diverse and dynamic work environment.Your Role:As an Office Management Assistant, you will be part of...


  • Mystic, Connecticut, United States Mystic Seaport Museum Full time

    About the RoleMystic Seaport Museum is seeking a highly skilled Health and Safety Officer to join our team. As a key member of our staff, you will be responsible for ensuring a safe and secure environment for our visitors, staff, and collections.Key ResponsibilitiesHealth and Safety ManagementDevelop, implement, and maintain comprehensive health and safety...


  • Mystic, Connecticut, United States Distinctive Hospitality Group Full time

    {"title": "Director of Operations", "description": "Hotel Operations DirectorHilton Mystic is seeking a skilled and experienced Director of Operations to lead our hotel's daily operations. As the Director of Operations, you will play a key role in ensuring the smooth and efficient running of our hotel. This is an exciting opportunity to be part of a dynamic...


  • Old Mystic, Connecticut, United States Crimson Ventures Full time

    About the RoleCrimson Ventures is seeking a talented individual to join our team as a merchant for office management. In this role, you will have the opportunity to develop your skills and knowledge in a dynamic and growing company.Key ResponsibilitiesAssist in the management of office operations, including administrative tasks and customer service.Develop...


  • Mystic, Connecticut, United States Mystic Seaport Museum Full time

    About the RoleMystic Seaport Museum is seeking a highly skilled and experienced Health and Safety Officer to join our team. As a key member of our staff, you will be responsible for ensuring a safe and secure environment for our visitors, staff, and collections.Key ResponsibilitiesHealth and Safety ManagementDevelop, implement, and maintain comprehensive...


  • Mystic, Connecticut, United States Mystic Seaport Museum Full time

    About the RoleMystic Seaport Museum is seeking a highly skilled Health and Safety Officer to join our team. As a key member of our organization, you will be responsible for ensuring a safe and secure environment for our visitors, staff, and collections.Key ResponsibilitiesHealth and Safety ManagementDevelop, implement, and maintain comprehensive health and...

  • Project Manager

    2 weeks ago


    Mystic, Connecticut, United States SilverWorks Full time

    About UsSilverWorks is a leading provider of innovative packaging solutions. Our mission is to revolutionize the shipping industry by making it more sustainable and efficient.Job DescriptionWe are seeking a highly skilled Project Engineer to join our team in Herford, Germany. As a Project Engineer, you will be responsible for configuring and implementing...

  • Operations Director

    2 hours ago


    Mystic, Connecticut, United States Hilton Mystic Full time

    Director of Operations Job DescriptionHilton Mystic is seeking a skilled and experienced Director of Operations to join our team.Key Responsibilities:Oversee the daily operations of the hotel, including front desk and housekeeping.Develop and implement policies, procedures, and standards to ensure excellent customer service and guest satisfaction.Manage and...