Hotel Operations Supervisor

4 weeks ago


Mystic, Connecticut, United States Residence Inn Full time
Job Summary

We are seeking an experienced Operations Manager to join our Residence Inn team. As a key member of our front of house operations, you will be responsible for ensuring seamless guest experiences and driving business growth.

Key Responsibilities
  • Leadership and Team Management
    • Train, schedule, and coach front desk staff to ensure exceptional guest service and adherence to brand standards.
    • Develop and implement action plans to address guest service deficiencies and improve overall performance.
  • Operations and Logistics
    • Manage front of house operations, including complimentary breakfast service, banquets, and catering functions.
    • Ensure quality standards are maintained across all food service stations.
    • Collaborate with the Front Desk Manager and Front Office Supervisor to create and manage front office schedules.
  • Financial Management
    • Manage labor and food cost expenses to meet budgetary requirements.
    • Monitor and analyze financial data to inform business decisions.
  • Sustainability and Safety
    • Implement and maintain sustainability practices in accordance with HHM's EarthView program.
    • Ensure compliance with OSHA standards and maintain a safe work environment.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • 1-2 years of related experience in hospitality or a related field.
  • Work Environment and Context
    • Ability to work a varied schedule, including holidays and weekends.
    • Physical demands include standing for extended periods, walking, pushing, lifting up to 25 pounds, and bending.
About Us

Residence Inn is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.


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