Front Desk Manager

1 week ago


Mystic, Connecticut, United States Residence Inn Mystic Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Residence Inn Mystic. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly.

Key Responsibilities
  • Interview, select, train, schedule, coach and support associates to ensure they perform in accordance with established brand standards and consistent with our core values.
  • Monitor guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
  • Oversee all front office financial operations and ensure compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff accordingly.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure efficient use and minimize overbooking.
  • Create action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to our EarthView program.
  • Practice safe work habits and follow MSDS and OSHA standards.
Requirements

To be successful in this role, you will need to have excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be able to prioritize tasks and manage multiple projects simultaneously.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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