Operations Manager
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Operations Manager to join our team at Residence Inn. As an Operations Manager, you will be responsible for managing the front of the house operations, including complimentary breakfast service, banquets, catering functions, and front office, in accordance with established guest service and sustainability standards.
Key Responsibilities
- Train, schedule, coach, and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with our core values.
- Ensure quality standards of complimentary food service stations are maintained.
- Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.
- Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
- Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
- Receive and inspect food orders from third-party catering companies.
- Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Work as Manager on Duty, when necessary.
- Follow sustainability guidelines and practices related to our EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Requirements
- High school diploma or equivalent.
- 1 to 2 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.
What We Believe
People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble - Own It.
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