Senior Solutions Manager for Customer Engagement at AWS

2 weeks ago


Seattle, Washington, United States Amazon Web Services, Inc. Full time

Are you passionate about customer success and cloud technology? As a Senior Customer Solutions Manager at Amazon Web Services (AWS), you will play a pivotal role in guiding clients through their transformative journey to the cloud.

Key Responsibilities:

  • Facilitate and oversee the multi-year cloud adoption process for AWS customers.
  • Ensure seamless collaboration among AWS teams to achieve optimal customer outcomes.
  • Act as a trusted advisor, leveraging your expertise in large-scale cloud transformations.
  • Support customers in navigating operational, educational, and governance aspects of their cloud journey.
  • Engage with both customer and AWS leadership to drive synergy across various account groups.
  • Translate strategic initiatives into actionable plans, aligning with customer milestones.
  • Lead reporting and tracking functions to maintain cadence throughout the project lifecycle.
  • Execute education plans, align roadmaps with business outcomes, and manage key events and transitions.
  • Innovate and propose solutions to customer challenges, utilizing AWS tools and mechanisms.

Qualifications:

  • 5+ years of experience leading large-scale technical or engineering programs.
  • 2+ years of customer-facing experience, engaging with executives and technologists.
  • Bachelor's degree in a relevant field such as science, technology, engineering, or business.
  • Proven ability to lead both technical and non-technical project teams.

Preferred Qualifications:

  • AWS Certified Solution Architect Associate or equivalent certification.
  • Experience with cloud service implementations, including migrations and modernization projects.

Why Choose AWS?

AWS is the most comprehensive and widely adopted cloud platform in the world. We are committed to innovation and customer satisfaction, providing a robust suite of products and services that empower businesses of all sizes.

Inclusive Culture: At AWS, we foster a culture of inclusion and continuous learning, celebrating our diverse experiences and perspectives.

Career Development: We offer mentorship and resources to help you grow as a professional, ensuring you reach your full potential.

Work-Life Balance: We prioritize work-life harmony, promoting flexibility in our working culture to support your personal and professional success.



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