Senior Customer Insights Manager, AWS

1 week ago


Seattle, Washington, United States AmazonWebServices Full time

Position Overview: Amazon Web Services (AWS) is on the lookout for a strategic and customer-focused Senior Market Research Manager to spearhead insights that will influence our future product development and market strategies.

Key Responsibilities:

  • Develop and implement a comprehensive research strategy that aligns with AWS's product and marketing goals.
  • Collaborate with cross-functional teams to establish research objectives, methodologies, and sampling techniques.
  • Analyze various data sets to extract insights that will guide strategic decisions.
  • Create engaging narratives that simplify complex insights for effective communication of research findings and recommendations.
  • Design and execute both quantitative and qualitative research tools, including surveys and discussion frameworks.
  • Actively participate in the creation of online surveys and facilitate interviews and group discussions.
  • Manage vendor relationships to cultivate a top-tier ecosystem of research partners supporting our initiatives.

About the Team: At AWS, we celebrate diverse experiences and encourage candidates from all backgrounds to apply, even if they do not meet every qualification listed.

Why Choose AWS? As the leading cloud platform, AWS is committed to innovation and excellence, serving a wide range of customers from startups to Fortune 500 companies.

Inclusive Culture: AWS fosters a culture of inclusion through employee-led affinity groups and ongoing learning opportunities, promoting an environment where everyone can thrive.

Career Development: We are dedicated to continuous improvement and offer numerous resources for mentorship and professional growth.

Work-Life Balance: We prioritize work-life harmony, ensuring that success at work does not come at the expense of personal well-being.

Basic Qualifications:

  • 7+ years of experience in market research and analytics, preferably within the technology sector.
  • Bachelor's or advanced degree in business, mathematics, or a related field.
  • Proven proficiency in both quantitative and qualitative research methodologies.
  • Exceptional storytelling and communication skills, capable of translating complex data into actionable insights.
  • Strong analytical and problem-solving abilities.
  • Excellent project management skills, adept at handling multiple projects simultaneously.
  • A natural curiosity and eagerness to learn.

Preferred Qualifications:

  • Experience in researching emerging technologies.
  • Background in business-to-business (B2B) research.
  • Familiarity with product research methodologies.
  • Experience in conducting international research.
  • Experience on both client-side and vendor-side research roles.
  • Analytical skills with a focus on statistical modeling.
  • Advanced and relevant education.

Amazon is committed to fostering a diverse and inclusive workplace, and we welcome applicants from all backgrounds.



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