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Billing Team Customer Service Professional

2 months ago

Fond du Lac, Wisconsin, United States Spectrum Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our billing team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving billing inquiries, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries regarding billing and account information
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with management to escalate complex customer issues
  • Develop and maintain positive relationships with customers through effective communication and problem-solving skills
  • Stay up-to-date on company policies, procedures, and product knowledge to provide accurate information to customers
Requirements
  • High school diploma or equivalent required
  • 6+ months of customer service experience, preferably in a call center environment
  • Excellent communication, problem-solving, and time management skills
  • Ability to work a variety of schedules, including nights, weekends, and holidays
  • Ability to read, write, speak, and understand English
What We Offer
  • Competitive hourly rate of $20.00 per hour
  • Comprehensive benefits package, including 401(k) matching, dental insurance, health insurance, paid time off, parental leave, professional development assistance, tuition reimbursement, and vision insurance
  • Opportunities for career growth and advancement within the company
  • A supportive team environment with opportunities for collaboration and professional development