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Customer Service Supervisor
1 month ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Spectrum. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.
Key Responsibilities:- Lead a team of customer service representatives and provide coaching and feedback to improve performance
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Provide input on hiring and training of new customer service representatives
- 5-7 years of customer service experience, with at least 3 years in a supervisory role
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Knowledge of customer service principles and practices
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- Recognition and rewards for outstanding performance
Spectrum is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed.