Customer Service Supervisor

4 weeks ago


Fond du Lac, Wisconsin, United States Spectrum Full time

Customer Service Supervisor Opportunity

Spectrum is seeking a skilled Customer Service Supervisor to lead our team of representatives in delivering exceptional customer support. As a Supervisor, you will be responsible for cultivating critical skills in staff, mentoring and coaching individuals to ensure performance standards are met, and using leadership skills to motivate the team to enhance the customer experience.

Key Responsibilities:

  • Lead a team of customer service representatives using encouragement and accountability to create a cohesive work unit
  • Cultivate critical skills in staff through on-the-job training and performance reviews
  • Mentor and coach individuals to ensure performance standards are met and customer experience is enhanced
  • Use leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

Requirements:

  • 5-7 years of customer service/call center experience
  • High school diploma with some college coursework in business or related field; equivalent experience
  • Effective communication, supervision, organization, time management skills
  • Leadership, equitable, multitasking, adaptable, dependable, good vision abilities
  • Knowledge of functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

About Spectrum:

Spectrum is a leading provider of mobile, internet, voice, and video solutions to power today's evolving network demands. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.



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