Customer Service Representative

3 weeks ago


Fond du Lac, Wisconsin, United States Spectrum Full time

About the Role

We are seeking a skilled Customer Service Representative to join our billing team at Spectrum. As a key member of our team, you will provide exceptional customer service, address billing inquiries, and resolve customer issues in a professional and courteous manner.

Key Responsibilities

  • Answer inbound phone calls from customers related to billing inquiries
  • Empathize with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establish and grow professional, positive relationships with Spectrum customers
  • Collaborate with management on customer issue escalations
  • Represent a Fortune 100 company with professionalism and courtesy

Requirements

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak, and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

About Spectrum

Spectrum is a leading provider of Internet, Voice, and Video solutions, serving nearly 32 million customers in 41 states. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets.



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