Customer Service Supervisor

2 days ago


Fond du Lac, Wisconsin, United States Spectrum Full time
Unlock Your Potential as a Customer Service Supervisor

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Supervisor at Spectrum, you'll lead a team of representatives in providing top-notch support to our business customers.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and loyalty
  • Cultivate critical skills in staff through on-the-job training and performance reviews
  • Mentor and coach individuals to ensure performance standards are met and customer experience is enhanced
  • Use leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive pay and benefits package, including comprehensive health insurance and retirement savings plan
  • Professional development opportunities, including training and coaching to help you succeed in your role
  • A collaborative and inclusive culture that values diversity and promotes equal opportunities for employment and advancement

At Spectrum, we're committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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