Service Team Lead

2 weeks ago


Fond du Lac, Wisconsin, United States Holiday Automotive Full time

The Service Team Lead at Holiday Automotive is a customer-facing professional who fosters seamless and positive experiences in the service department. This role involves communicating directly with customers and technicians to ensure a smooth and understandable experience.

Holiday Automotive is a family-owned company that values exceptional customer outcomes and a culture of genuine engagement. We believe that our team members are the key to our success, and we strive to create an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance.

Enjoy Benefits Including

  • 5-day work week
  • Accelerated Paid Time Off (PTO) Schedule
  • Ample Medical, Dental, and Vision insurance Options
  • Locally-managed 401(k) Program with Company Contribution
  • Health Savings Account with Company Contribution
  • Flex Spending Options
  • Life and Disability Insurance Options
  • Accident, Critical Illness, and Hospital Indemnity Insurance Options
  • Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
  • On-going Training and Education
  • The Professional Respect of a Caring, Innovative Leadership Team
  • Gillie Cookies and Other Fun Treats from Time-to-Time

Responsibilities

  • Welcome Service Customers Promptly and Genuinely
  • Clearly Document All Vehicle Concerns and Symptoms as Described by the Customer
  • Determine Needs and Recommend Vehicle Maintenance
  • Prepare and Present Repair Estimates
  • Establish and Communicate Next Steps
  • Monitor the Progress of Each Vehicle Throughout the Day; Updating Customers Frequently
  • Verify that Final Invoice Reconciles with Work Performed on the Repair Order
  • Present and Explain Completed Work and Charges to Customers

Qualifications

  • Dynamic Personality and Upbeat Attitude
  • Strong Phone Skills
  • Experience in a Service Advisory Role is Preferred
  • Organized and Able to Multitask
  • Automotive Knowledge and Passion Preferred


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