Office Operations Supervisor
2 weeks ago
The Front Office Manager is responsible for overseeing the administrative operations of the front office, collaborating closely with the clinical team to deliver an exceptional patient experience.
Key Responsibilities- Manage daily front office activities and ensure efficient patient flow.
- Lead the recruitment, onboarding, and training processes for new front office staff.
- Address team member performance issues in line with company policies.
- Conduct annual performance evaluations for front office personnel.
- Develop and manage staff schedules for the front office team.
- Ensure the maintenance and functionality of office equipment through regular cleaning and repairs.
- Provide administrative support to the front office team as necessary.
- Oversee inventory management of office supplies.
- Uphold the highest standards of professionalism and customer service.
- Perform additional duties as assigned.
- High school diploma or equivalent is required.
- Preferred: College education.
- Minimum of two years of leadership or management experience.
- Experience in a medical or dental setting is required.
- Proficient in basic office tasks such as typing and filing.
- Familiarity with Microsoft Office Suite or similar software.
- Comprehensive understanding of office management practices.
- Strong verbal and written communication abilities.
- Exceptional interpersonal and customer service skills.
- Excellent organizational skills with a keen attention to detail.
- Effective time management skills with a proven track record of meeting deadlines.
- Ability to perform well under pressure.
- Skilled in identifying solutions that enhance patient satisfaction.
- Capability to collaborate effectively with cross-functional teams.
Core Benefits & Wellness:
- Medical (including Virtual Care), Dental, and Vision Coverage
- Employee Assistance Program (EAP)
- Uniforms/Scrubs provided
Financial Well-Being:
- Competitive pay, bonus potential, and annual merit reviews
- 401(k) Plan with Company Match
- Health Savings Account (HSA) with HDHP health plans
Life Insurance:
- Basic and Supplemental Life Insurance
- Spouse and Child Life Insurance
Time Off, Disability, and Leave of Absence:
- Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
- Long and Short Term Disability Plans
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