Field Service Supervisor

2 weeks ago

Fayetteville, North Carolina, United States Konecranes Nuclear Equip and Services LLC Full time

Country: United States
Location: Fayetteville, NC, United States
Employment type: Undefined term

Konecranes is dedicated to delivering exceptional customer service, driven by the passion and commitment of our workforce. We value diversity as a key factor in our success and foster an inclusive environment where all individuals can thrive. This commitment to our people is what sets Konecranes apart as an employer.

POSITION TITLE: Site Technician Supervisor

REPORTS TO: Service Manager

Must reside within a reasonable distance from customer sites.

Hours - 6AM - 5 PM

What we offer:

Benefits: Comprehensive Medical Plan, Dental, Vision, 401k with immediate matching, profit sharing, identity theft protection, accident insurance, travel insurance, and more.

Vacation: 2 weeks of vacation annually (adjusted for the first year based on start date, increasing with years of service).

Sick Leave: 5 days of sick leave per year, pro-rated after 90 days of service.

Holidays: 10 paid holidays each year.

Konecranes is looking for a qualified individual with crane experience to take on the role of Site Supervisor. The Site Supervisor is responsible for executing the scheduled customer inspections and preventative maintenance tasks. Our employees operate in a safety-first environment, and the Site Supervisor must adhere to all safety protocols and procedures, including those set by clients. This role involves conducting inspections and providing prompt quotes to clients as necessary.



KEY RESPONSIBILITIES:

Execute the established schedule for customer inspections and preventative maintenance, ensuring completion or making alternative arrangements as needed.

Perform inspections and preventative maintenance within designated hours while maintaining safety and quality standards. Communicate any exceptions to the supervisor promptly.

Conduct inspections in accordance with established standards and document findings, making recommendations for repairs and addressing any safety concerns.

Engage with customer representatives regarding repair and safety issues, preparing necessary documentation for repairs.



Provide required checklists and forms for all inspection or service-related documentation, ensuring customer signatures are obtained.

Supervise and support site-based inspectors and technicians, ensuring high-quality workmanship through regular spot checks.

Offer quick quotes for immediate service or repair needs as requested by customers, documenting acceptance appropriately.

Stay informed on OSHA, ANSI, CMAA, HMI, and other relevant industry regulations, assisting site personnel with inspection practices and documentation.

Ensure all paperwork and documentation are completed accurately and submitted in a timely manner.

Maintain regular communication with the branch office and coordinate with the service supervisor for additional manpower as needed.

Keep all company-issued equipment and vehicles in safe, working order, reporting any deficiencies to the local branch office.

Maintain an inventory of necessary forms and materials on-site.

Document usage or sales to customers as required.



Adhere to all established safety rules and procedures.

Maintain a clean and presentable company vehicle and uniform.

Participate in monthly safety meetings.

Perform other duties as assigned.

EDUCATION: High School Diploma or equivalent required. An Associate's degree in Industrial Electrical/Mechanical Technology or a related field is preferred.

EXPERIENCE: Minimum of two (2) years in crane service or a related field. Six (6) months as a Service Technician preferred. Customer service/sales experience is a plus. Must be able to work at heights and possess good communication skills.

OTHER REQUIREMENTS: Valid driver's license with a good driving record. Availability for occasional overtime and on-call duties as required.

*KCN



Konecranes, Inc. and its affiliates are committed to fair treatment for all employees and job applicants in an environment free from discrimination. We are an Equal Opportunity Employer.

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