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Site Operations Supervisor

2 months ago

Fayetteville, North Carolina, United States Konecranes Nuclear Equip and Services LLC Full time

Country: United States
Location: Fayetteville, NC, United States
Employment type: Undefined term

Konecranes Nuclear Equip and Services LLC is dedicated to delivering exceptional customer experiences through our committed workforce. We value diversity as a key driver of our success and growth, fostering an inclusive environment where all individuals can thrive.

POSITION TITLE: Site Technician Supervisor

REPORTS TO: Service Manager

Must reside within a reasonable distance from the customer site.

Operational Hours: 6AM - 5PM

What we provide:

Benefits: Comprehensive Medical Plan (with opportunities to reduce deductibles through our Wellness Program), Dental, Vision, 401k with immediate matching, profit sharing, identity theft protection, accident insurance, travel insurance, and more.

Vacation: Two weeks of vacation annually (prorated for the first year based on start date; three weeks after three years, four weeks after thirteen years of service).

Sick Leave: Five days of sick leave per year, prorated after 90 days of service.

Holidays: Ten paid holidays each year.

Konecranes is in search of a qualified individual with prior crane experience to fulfill the role of Site Supervisor. The Site Supervisor is responsible for executing the scheduled customer inspections and preventative maintenance. Our employees operate in a safety-first environment, and the Site Supervisor must adhere to all safety protocols and procedures, including those set by clients. This role involves conducting inspections and providing prompt quotes to clients as necessary.



KEY RESPONSIBILITIES:

Execute the established schedule for customer inspections and preventative maintenance, ensuring timely completion or alternative arrangements.

Guarantee that inspections and maintenance are performed within designated hours without compromising safety or quality. Communicate any exceptions to the supervisor promptly.

Conduct inspections in accordance with established standards and document findings, making corrective recommendations to the customer, including a list of any observed safety concerns.

Engage with customer representatives regarding repair and safety issues, preparing necessary documentation for repairs.

Provide appropriate checklists and forms for all inspection or service documentation, ensuring customer signatures are obtained for acceptance.

Offer daily supervision and support to site-based inspectors/technicians, ensuring high-quality workmanship through regular spot checks.

Generate quick quotes for immediate service or repair needs as requested by customers, ensuring proper documentation is completed.

Understand and apply relevant industry codes and regulations, assisting site personnel with inspection practices and documentation.

Ensure all paperwork is completed accurately and submitted in a timely manner.

Maintain regular communication with the branch office as per established practices.

Coordinate with the branch service supervisor for additional manpower as needed.

Maintain all company-issued equipment and vehicles in safe working order, reporting any deficiencies.

Keep a supply of necessary forms and materials on-site, documenting use or sale to customers as required.

Adhere to all safety protocols and maintain company vehicles and uniforms in a presentable condition.

Participate in monthly safety meetings and perform other duties as assigned.

EDUCATION: High School Diploma or equivalent required; an Associate's degree in Industrial Electrical/Mechanical Technology or related field is preferred.

EXPERIENCE: Minimum of two years in crane service or a related field; six months as a Service Technician preferred. Customer service/sales experience is a plus. Must be capable of working at heights and possess good communication skills.

OTHER REQUIREMENTS: Must maintain a valid driver's license and a good driving record. Availability for varied overtime and on-call duties as required.

*KCN



Konecranes, Inc. and its affiliates are committed to providing equal employment opportunities and fostering a workplace free from discrimination. We are an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.

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