Sales Support Specialist
1 week ago
Portable Restroom Trailers, LLC has established itself as a premier provider of commercial restroom solutions, serving a diverse clientele for over 16 years. This position offers the flexibility of remote work, allowing you to operate from your home office anywhere in the country.
Key Responsibilities of the Sales Support Specialist:
The Sales Support Specialist collaborates closely with the sales team and, occasionally, clients. The primary focus is to assist the sales team with various administrative tasks, contracts, and documentation. Below are the detailed responsibilities:
- Reports directly to the National Sales Manager, Rental Supervisor, and other Administrative Staff
- Prepares Bills of Sale for client transactions
- Drafts Rental Agreements and Extensions
- Provides assistance with Live Chat inquiries
- Proactively identifies potential challenges and resolves them, ensuring effective communication
- Maintains ongoing communication with clients, manufacturers, logistics, and other teams via email, phone, and text
- Follows up with prospects to ensure no opportunities are overlooked
- Updates and maintains records in the business CRM system, adhering to sales and proposal processes
- Addresses customer complaints by investigating issues, proposing solutions, and making recommendations to management to mitigate future occurrences
- Enhances product knowledge through the PRT Virtual Training Site, on-the-job experience, professional literature, and online research
Required Skills and Qualifications:
The ideal candidate will demonstrate the following capabilities:
- Outstanding customer service and problem-resolution skills
- Proven experience in coordinating between various departments to resolve issues
- Ability to thrive in a fast-paced environment
- Comfortable working in a virtual setting
- Consistently meets and exceeds performance goals
- Excellent communication, presentation, and negotiation skills
- Strong listening skills and patience
- Effective problem-solving abilities
- Capable of multitasking and managing multiple priorities
- Proficient in MS Office Suite, including Word, Excel, and PowerPoint
- Familiarity with Adobe Acrobat Reader
- Experience with SalesForce is essential
Personality Traits:
- Confident and assertive
- Self-motivated with a strong desire to learn
- Enjoys challenges and is a natural problem solver
- Maintains a positive and optimistic outlook
- Creates enthusiastic advocates for the company
- Polite yet assertive in communication
- Demonstrates a high level of skill in understanding and conveying product knowledge
- Builds rapport easily while maintaining professionalism
- Effectively handles objections with a positive approach
- Driven and persistent in achieving success
Technical Requirements:
- PC or Mac Laptop/Workstation with Windows XP or higher/Mac OS 10.5 or higher
- Microsoft Office Suite 2007 or later (Word, Excel, PowerPoint, Access, Outlook)
- High-speed internet connection is mandatory
- Cell phone capable of sending and receiving SMS text messages
- Quality headset with microphone for communication
Since its inception, Portable Restroom Trailers, LLC has been dedicated to providing high-quality portable restroom solutions to a wide range of clients, including businesses, municipalities, and government organizations. We pride ourselves on offering clients a selection from over seven manufacturers, ensuring the best and most affordable options available. Our commitment extends both domestically and internationally, delivering tailored restroom solutions to meet diverse needs and budgets.
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