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Sales Support Specialist

2 months ago

Houston, Texas, United States Professional Alternatives Full time
Job Overview

Inside Sales / Technical Support - VALVES – Fully In-Office
Direct Hire; Competitive Salary Based on Experience

Key Responsibilities:

  • Respond to incoming customer service inquiries via calls and emails, and evaluate incoming requests for quotes (RFQs).
  • Assess customer specifications and requirements to ensure compatibility with our product offerings through thorough analysis of provided technical data.
  • Facilitate efficient processing of quotes and orders.
  • Deliver product technical assistance and prepare quotations along with product datasheets.
  • Address commercial and technical challenges effectively.
  • Collaborate with various internal departments to meet customer needs.
  • Support sales teams, distributors, and end-users by ensuring order accuracy and maintaining proper order flow to fulfill delivery commitments.
  • Manage and update the CRM database with customer information; ensure records are accurate and well-organized.
  • Stay informed about products, market dynamics, industry trends, and competitive landscape.
  • Uphold a strong customer service reputation among clients.
  • Acquire and retain extensive knowledge of product applications and customer requirements.
  • Communicate professionally and effectively with all stakeholders, both internal and external.


Qualifications:

  • A Bachelor's degree in Business Management, Engineering, or a related field is required.
  • 3 to 5 years of relevant experience in industrial sales or support, particularly with safety relief valves, control valves, steam traps, or triple offset butterfly valves.
  • Proficiency in Microsoft Word, Excel, and Outlook is essential.
  • Familiarity with control valves, steam equipment, safety relief valves, ASME code, API, and valve sizing software is advantageous.
  • A positive, confident demeanor complemented by excellent interpersonal skills, teamwork, and a commitment to personal and professional growth.
  • Ability to handle a high volume of tasks and competing priorities while maintaining a courteous and professional attitude.
  • Self-motivated, detail-oriented, with strong time management and organizational skills.
  • Experience in an inside sales or customer service role is a plus.
  • Proficiency in Spanish or German is an added advantage.


Additional Information:

  • Must possess a valid driver's license with a clean driving record.
  • Successful completion of background checks, drug tests, and reference checks is required.
  • Comprehensive benefits package including 401K contributions, paid time off, holidays, and a supportive work culture.
  • Join a smaller, growing sales team with a high retention rate among team members.