Financial Services Specialist

7 days ago


Carson City, Nevada, United States Credit Acceptance Full time
About This Role

Credit Acceptance is a leading financial services company that specializes in used car finance. We are seeking a highly skilled Credit Analyst to join our team in the Dealer Service Center (DSC).

Key Responsibilities
  • Resolve open requirements on customer applications and other items in a timely and compliant manner.
  • Provide exceptional customer service to dealers and other stakeholders.
  • Review and validate information through document review, internet searches, and phone calls to quickly fund compliant deals.
  • Manage dealer pipelines by addressing license, title, audit, and inventory issues.
  • Welcome and onboard new dealers by offering initial funding assistance.
  • Perform other duties as assigned.
Requirements
  • Bachelor's degree or equivalent experience in credit analysis or a related field.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Ability to remain compliant with company policies, processes, and legal guidelines.
  • Availability to work Saturday shifts with an offsetting flex day during regular work week and mandatory overtime during peak season.
Preferred Qualifications
  • Customer service experience in a call center environment.
  • Interaction with auto dealers in a current or past role.
  • Experience reviewing contracts and legal documents with a strong attention to detail.
  • Ability to interpret existing rules and guidelines to make decisions.
Knowledge and Skills
  • Be diligent, hardworking, and conscientious with a sense of urgency.
  • Be effective, clear in communication, autonomous, organized, and productive.
  • Validate information clearly and intuitively, protecting all stakeholders.
  • Listen actively and understand caller situations.
  • Own performance outcomes, improvement actions, and attitude.
  • Promote superior customer service.
  • Effectively work independently in a fast-paced environment.
  • Ability to adapt well to change with a willingness to maintain a flexible schedule.
  • Speak clearly, professionally, and articulately on the telephone.
  • Ability to learn quickly and apply knowledge learned.
  • Handle difficult conversations professionally.
  • Deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity.
Training and Schedule Requirements

The selected candidate will be required to work a standard Monday through Friday schedule with occasional Saturday shifts. Virtual training will be conducted to ensure a smooth transition into the role.



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