Financial Services Specialist
7 days ago
Credit Acceptance is a leading financial services company that specializes in used car finance. We are seeking a highly skilled Credit Analyst to join our team in the Dealer Service Center (DSC).
Key Responsibilities- Resolve open requirements on customer applications and other items in a timely and compliant manner.
- Provide exceptional customer service to dealers and other stakeholders.
- Review and validate information through document review, internet searches, and phone calls to quickly fund compliant deals.
- Manage dealer pipelines by addressing license, title, audit, and inventory issues.
- Welcome and onboard new dealers by offering initial funding assistance.
- Perform other duties as assigned.
- Bachelor's degree or equivalent experience in credit analysis or a related field.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to remain compliant with company policies, processes, and legal guidelines.
- Availability to work Saturday shifts with an offsetting flex day during regular work week and mandatory overtime during peak season.
- Customer service experience in a call center environment.
- Interaction with auto dealers in a current or past role.
- Experience reviewing contracts and legal documents with a strong attention to detail.
- Ability to interpret existing rules and guidelines to make decisions.
- Be diligent, hardworking, and conscientious with a sense of urgency.
- Be effective, clear in communication, autonomous, organized, and productive.
- Validate information clearly and intuitively, protecting all stakeholders.
- Listen actively and understand caller situations.
- Own performance outcomes, improvement actions, and attitude.
- Promote superior customer service.
- Effectively work independently in a fast-paced environment.
- Ability to adapt well to change with a willingness to maintain a flexible schedule.
- Speak clearly, professionally, and articulately on the telephone.
- Ability to learn quickly and apply knowledge learned.
- Handle difficult conversations professionally.
- Deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity.
The selected candidate will be required to work a standard Monday through Friday schedule with occasional Saturday shifts. Virtual training will be conducted to ensure a smooth transition into the role.
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