Customer Service Specialist
2 weeks ago
As a Customer Service Specialist in the automotive sector, you will be the cornerstone of our clients' experience in the service area.
Your role as the initial point of contact for customers requires a comprehensive understanding of our product range, inventory management, technician scheduling, and exceptional customer service.
From welcoming vehicle owners as they arrive to articulating the repair process, our Customer Service Specialists are dedicated professionals who take pleasure in assisting others.
We encourage individuals with a background in customer service, retail, hospitality, or similar fields to apply, even if they are new to the automotive industry.
Are you a motivated, detail-oriented individual with a passion for technology and automotive service? If so, we look forward to welcoming you to the Hubler family
What We Provide:
- Comprehensive Medical, Dental & Vision coverage
- Life Insurance
- Long-Term & Short-Term Disability benefits
- 401K Retirement Plan
- Paid Vacation and Sick Days
- Competitive Compensation within Indiana's Leading Automotive Family
Key Responsibilities:
- Manage the flow of the service lane, ensuring customers receive timely, courteous, and effective assistance.
Take ownership of the customer journey by executing additional tasks that enhance the dealership's positive impact on clients.
Offer concierge-level support for all customer inquiries, whether in person or via phone, ensuring a seamless experience.
- Ensure the daily scheduling of technicians' time is effectively allocated to service customers.- Efficiently distribute work among technicians.
Qualifications:
- Organized and approachable demeanor.
- Proven ability to lead and manage others.
- Strong time management capabilities.
- Excellent communication skills with customers.
- Professional appearance and grooming.
- Clean driving record.
- Willingness to undergo a pre-employment background check and drug screening.
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