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HVAC Field Service Specialist

2 months ago

Indiana, Pennsylvania, United States Davis Brothers HVAC Full time
Job Overview

Experienced HVAC Service Technician

Position Summary:
Are you a talented HVAC professional eager to make a meaningful contribution? We are seeking an outstanding HVAC Service Technician to become a vital part of our team.

In this role, you will be essential in delivering exceptional service to our esteemed clients. Your duties will encompass the maintenance, repair, and installation of HVAC systems while adhering to the highest safety standards and company protocols.

We are in search of an individual with remarkable technical knowledge of HVAC systems and a steadfast dedication to customer satisfaction. If you are ready to thrive in a collaborative and supportive environment, we would love to hear from you.

About Our Company:
Why Choose Davis Brothers HVAC?

Join the Davis Brothers HVAC family, where we emphasize quality workmanship, outstanding customer service, and a nurturing team atmosphere. As a family-owned enterprise, we cherish close relationships and treat every employee and customer with care. We are committed to training, development, and well-being to support a long-lasting and rewarding career. If you are looking for a temporary position, we may not be the right fit for you. We appreciate hard work, innovative problem-solving, and a proactive mindset, always ready to assist when necessary. We welcome those who enjoy tinkering and finding solutions. Integrity and honesty are fundamental to our operations.

We take pride in tackling challenging tasks. We offer competitive pay, opportunities for career advancement, and strive for a balanced work-life schedule, although extended hours may be necessary at times to provide essential services to our community. If you require a strict schedule, we might not be the best match. At Davis Brothers, we invest in your growth, and our team is dedicated to the success of each other and the company as a whole. You will engage in meaningful work, connect with the community, and be part of a team devoted to serving our neighbors. Your skills and commitment will be acknowledged and rewarded as we collaborate to maintain comfort in our community throughout the year.

Key Responsibilities:
- Deliver a positive customer experience by ensuring service is performed correctly the first time, adhering to applicable codes to minimize refunds and recalls.
- Provide accurate pricing consistently.
- Recognize when to implement a "Lock Out/Tag Out" procedure and follow the necessary steps.
- Conduct regular inspections of completed work to ensure compliance with quality standards and safety regulations.
- Offer technical expertise and troubleshooting assistance to resolve complex HVAC challenges and ensure timely service completion.
- Communicate the advantages of membership programs.
- Monitor inventory levels of parts and equipment, coordinating with suppliers for timely availability.
- Effectively communicate with customers to address inquiries, concerns, and service-related matters, ensuring a positive experience.
- Assist in rescheduling customer appointments as needed.
- Maintain a clean, well-stocked, and accurately inventoried service vehicle.
- Collaborate with other departments to enhance service delivery and achieve business goals.
- Report any safety concerns to a supervisor or manager.
- Ensure adherence to all company policies, procedures, and regulatory standards.
- Keep precise records of service calls, work performed, and materials utilized.
- Perform additional duties as assigned.

Qualifications:
- Proven experience as an HVAC technician, with a minimum of 3 years of hands-on experience.
- Certification or license in HVAC and familiarity with local and national HVAC codes and regulations.
- EPA Certification is required.
- A High School diploma or equivalent is necessary.
- Strong technical skills and proficiency in diagnosing, repairing, and installing HVAC systems and equipment.
- Exceptional customer service abilities and a commitment to providing a positive customer experience.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Solid understanding of HVAC tools, equipment, and safety standards.
- Strong problem-solving skills and attention to detail.
- Valid driver's license and a clean driving record, with approval to drive by the company's insurance provider.

Preferred Qualifications:
- Associate's degree or technical certification in HVAC or a related field.
- Previous experience in commercial HVAC service.
- Familiarity with HVAC software for scheduling and work order management.

Work Environment and Physical Requirements:
- Primarily fieldwork, including customer sites, with occasional office-based tasks.
- Exposure to indoor and outdoor elements with significant temperature variations and weather conditions (heat, cold, rain, snow) for at least 70% of the time.
- Climbing ladders and steep stairs is required. The majority of the time will be spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
- May involve working in confined spaces or at heights, occasionally from heights of 15 feet or more.
- Must be able to lift 50 pounds and maneuver heavier items with assistance and appropriate equipment.
- Ability to carry a 24 ft extension ladder alone or a 40 ft extension ladder with a coworker on most jobs.
- Good visual acuity is necessary.

Position-Specific Standards:
- Willingness to attend training courses and enhance skills.
- Availability for on-call duty outside of regular business hours, including evenings, weekends, and holidays, with scheduled on-call days.
- Support the team by phone as needed, 24/7.
- Maintain confidentiality regarding all private, sensitive, and proprietary business matters.

Compensation and Benefits:

  • $24-$30 per hour
  • Competitive Paid Time Off
  • Medical/Dental/Vision Insurance
  • IRA Match
  • Paid Holidays

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