Healthcare Customer Service Specialist

2 weeks ago

Indiana, Pennsylvania, United States IRMC Physician Group Full time

Welcome to the career opportunities at IRMC Physician Group. We are committed to attracting talented individuals to our organization.

IRMC Physician Group is an equal opportunity employer. Please explore the available positions for detailed information.

For an overview of our benefits package, refer to the **Benefits** section.

**Position:** Patient Service Representative - IRMC Physician Group - Full Time

**Department:** IRMC Physician Group

**Location:** Indiana, PA

**Key Responsibilities:**

  • Deliver outstanding customer service during all patient interactions.
  • Establish collaborative relationships with hospital departments and provider offices.
  • Schedule appointments using the appropriate Cerner Solution, adhering to departmental templates and provider protocols.
  • Provide patients with relevant instructions regarding their appointment type.
  • Execute pre-registration tasks within the Cerner system.
  • Collect or confirm demographic and insurance information, as well as other necessary data during each call.
  • Maintain a thorough understanding of accepted insurances, insurance eligibility software, and relevant websites.
  • Verify insurance eligibility and address any discrepancies.
  • Communicate policies regarding patient out-of-pocket responsibilities, including co-payments.
  • Discuss financial options and refer to financial counseling when necessary.
  • Gather email addresses and send portal invitations.
  • Conduct outbound calls to schedule appointments, confirm bookings, and pre-register patients.
  • Stay informed about medical terminology.
  • Guide patients to the appropriate office or department, providing contact numbers and facilitating transfers.
  • Responsibilities may evolve over time.

**Qualifications:**

***Experience and Education:*** A minimum of a high school diploma or equivalent is required. Basic computer proficiency is essential. Previous experience in customer service and healthcare is preferred.

***Knowledge/Skills:*** Strong interpersonal communication skills are necessary to effectively engage with patients, families, and healthcare team members. Candidates should demonstrate well-developed organizational, multitasking, and problem-solving abilities. The ability to maintain composure in stressful situations and utilize appropriate resources is crucial. Basic computer skills, a fundamental understanding of medical terminology, and exceptional customer service skills are required.

**IRMC Physician Group is dedicated to fostering a positive work-life balance, promoting a supportive company culture, offering competitive salaries and benefits, and providing opportunities for career advancement.**

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