Customer Service Representative

2 months ago


Indiana, Pennsylvania, United States AAA East Central Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist at AAA East Central. As a key member of our branch network, you will be responsible for providing exceptional service to our members and customers, while also driving sales and revenue growth.

Key Responsibilities
  • Customer Service: Greet all members and customers, determine their needs, and provide legendary service.
  • Sales and Service Goals: Reach sales and service goals for multiple AAA products and services, and earn incentives.
  • Travel Assistance: Prepare and provide TripTiks travel routings, marked road maps, tour books, and other travel-related materials.
  • Member Support: Make hotel and car rental reservations for members, and provide travel destination information.
  • Financial Transactions: Accept payments for various products, provide accurate change and receipts, balance and reconcile cash drawers.
Requirements
  • Experience: Previous experience in retail sales, banking, or similar customer service/sales environment.
  • Qualifications: Proven ability to exceed assigned sales or service quality goals, ability to work overtime, including Saturdays, experience with Microsoft Office basics, ability to travel locally when necessary, and a high school diploma or GED.
  • Assessments: Successful completion of pre-employment assessments, background check, and drug screening.
Benefits
  • Medical, Dental, and Vision Benefits: Comprehensive medical, dental, and vision benefits for you and your family.
  • 401(k) Savings Plan: A 401(k) savings plan with company match to help you plan for your future.
  • Tuition Assistance: Assistance with tuition and education expenses.
  • PTO for Community Volunteer Programs: Paid time off for community volunteer programs.
  • Wellness Program: A wellness program to support your physical and mental well-being.
  • Employee Discounts: Discounts on membership, insurance, travel, entertainment, services, and more.


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