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Customer Support Specialist
2 months ago
Location: Any US Location (Onsite or Remote)
Schedule: Monday - Friday, 9am-6pm CST / 7am-4pm PST / 10am-7pm EST
At CSC, we believe that collaboration leads to remarkable achievements. Our team is dedicated to making a positive impact in both global business and our local communities.
We are committed to delivering exceptional service quality and fostering continuous improvement to ensure that businesses worldwide operate efficiently.
As a Client Service Representative (Account Specialist), you will handle inquiries from customers through various channels including phone, email, and Live Chat.
These inquiries may involve assistance with website navigation, guidance on UCC Filing and Searching, Corporate Document Retrieval, Real Estate Recording, and project management.
Our Account Specialists are typically tech-savvy individuals with strong problem-solving skills. Many come from backgrounds in retail, hospitality, or restaurant services, and thrive in environments where they can exceed customer expectations.
Key Responsibilities:
- Delivering outstanding customer service to both internal and external clients
- Responding promptly to customer inquiries through various communication methods
- Organizing workflow to meet customer demands and timelines
- Performing data entry of client information and managing electronic document filing
- Efficiently navigating multiple databases with accuracy
- Following up on all customer interactions to ensure satisfaction
- Conducting research and analysis of legal documents
- Identifying and recommending process improvements
- Maintaining and enhancing existing customer relationships by providing exceptional service and proactively suggesting relevant services
Qualifications:
- A minimum of 3 years of experience in customer service or administrative roles
- Self-motivated individual who excels in a fast-paced, team-oriented environment
- Ability to multitask with a keen attention to detail and accuracy
- Proven capability to manage multiple projects simultaneously
- Strong prioritization, time management, and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient computer skills with the ability to quickly integrate information from various sources
- Excellent verbal and written communication abilities
Note: Candidates must be eligible to work in the country without sponsorship. Availability for on-site work or specific time zones may be required based on business needs.
