Cloud Operations and Customer Support Specialist

3 weeks ago


Springfield, Illinois, United States General Dynamics Full time

Job Title: Cloud Operations and Customer Support Specialist

Job Summary:

We are seeking a highly skilled Cloud Operations and Customer Support Specialist to join our team. As a Cloud Operations and Customer Support Specialist, you will be responsible for delivering simple solutions to complex problems and tailoring cutting-edge solutions to the unique requirements of our clients.

Key Responsibilities:

  • Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
  • Respond to and resolve customer issues, providing top-tier technical support and customer service.
  • Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
  • Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
  • Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
  • Develop and maintain comprehensive documentation for application support procedures.

Requirements:

  • Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
  • 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
  • Proficiency with AWS cloud services and infrastructure management.
  • Exceptional troubleshooting and problem-solving skills.
  • Experience in providing customer-focused technical support.
  • Knowledge of Linux distributions (e.g., RedHat, CentOS).
  • Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
  • Excellent communication and collaboration abilities.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

Please submit your resume and cover letter to [insert contact information].



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