Senior IT Support Specialist
9 hours ago
Overview
V2X is seeking a Senior Service Desk Specialist to support our IT business and mission-focused enterprise systems in Springfield, VA.
Responsibilities
The Senior Service Desk Specialist will handle IT-related service requests, incidents, and problems for our customers.
Key Responsibilities
Receive, prioritize, document, and resolve end-user submitted requests.
Provide troubleshooting assistance at the desktop level using diagnostic tools.
Handle complex end-user support issues independently and support escalated tickets from the Service Desk team.
Qualifications
Experience
4+ years of experience in an enterprise IT Service Desk or Help Desk role.
Technical assistance and support experience for enterprise Microsoft Windows desktop platforms and collaboration software suites.
Experience working with remote monitoring and management tools.
Education
Bachelor's Degree or equivalent experience.
Certifications
CompTIA Security+ ce, GIAC Security Essentials (GSEC), or Systems Security Certified Practitioner (SSCP).
Desired Qualifications
Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA): Windows 10 certification.
Formal training and/or certification in ITIL modules.
Experience with IT Service Management software suites and network performance monitoring solutions.
Familiarity with Microsoft Active Directory, PowerShell, and basic Networking troubleshooting concepts.
Security Clearance Requirements
The position requires U.S. Citizenship and an active DoD Top Secret with SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
We are an Equal Opportunity /Affirmative Action Employer and welcome diverse applicants.
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