Senior IT Support Specialist

6 days ago


Springfield, Illinois, United States V2X Full time
Job Title: Senior Service Desk Specialist

V2X is seeking a highly skilled Senior Service Desk Specialist to join our team. As a key member of our IT Enterprise Service Desk, you will be responsible for providing top-notch technical assistance and support to our customers.

Key Responsibilities:
  • Receive, prioritize, and resolve end-user submitted requests in a timely and efficient manner.
  • Use vendor-provided and custom internal diagnostic tools to provide hands-on troubleshooting assistance at the desktop level.
  • Support complex end-user support issues independently and escalate tickets from Service Desk team members as needed.
  • Work with a wide array of systems, applications, and services, including desktop operating systems, desktop and web-based applications, and unified communications.
Requirements:
  • 4+ years of experience working in an enterprise IT Service Desk or Help Desk role.
  • Demonstrated experience providing technical assistance and support to enterprise Microsoft Windows desktop platforms.
  • Demonstrated experience supporting IT enterprise collaboration, communication, and productivity software suites.
  • Demonstrated experience working with remote monitoring and management tools to troubleshoot and resolve issues across a globally dispersed IT enterprise.
  • Active DoD Top Secret with SCI clearance and ability to obtain and maintain a Counterintelligence (CI) Polygraph.
Preferred Qualifications:
  • Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA): Windows 10 certified.
  • Formally trained and/or certified in ITIL modules: Service Operation, Operational Support and Analysis, and/or Continual Service Improvement.
  • Demonstrated experience working with COTS IT Service Management (ITSM) software suites.
  • Demonstrated experience with enterprise monitoring and network performance monitoring solutions.

V2X is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability.



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