IT Support Specialist

4 weeks ago


Springfield, Illinois, United States INB National Association Full time
Job Summary

INB National Association is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-line support to bank staff and customers for IT and system-related issues.

Key Responsibilities:

  • Provide technical support for desktop computers, mobile devices, network connectivity, and banking software.
  • Record, track, and manage service desk requests using the bank's ticketing system.
  • Troubleshoot issues related to desktop computers, mobile devices, network connectivity, and banking software.
  • Deploy new computers and peripherals to replace obsolete equipment.
  • Provide clear and concise instructions to end-users, ensuring they understand the steps being taken to resolve their issues.
  • Ensure adherence to the bank's IT security policies, including managing access to systems, identifying potential security risks, and reporting breaches or suspicious activity.
  • Maintain accurate records of all support activities, including technical issues, troubleshooting steps, and solutions provided.

Requirements:

  • High school degree or equivalent required; Associate's Degree in Computer related area preferred.
  • Knowledge of Microsoft applications and operating systems.
  • Knowledge of PC components and troubleshooting steps.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well under pressure and manage multiple tasks efficiently.

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