IT Support Specialist
4 weeks ago
INB National Association is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-line support to bank staff and customers for IT and system-related issues.
Key Responsibilities:
- Provide technical support for desktop computers, mobile devices, network connectivity, and banking software.
- Record, track, and manage service desk requests using the bank's ticketing system.
- Troubleshoot issues related to desktop computers, mobile devices, network connectivity, and banking software.
- Deploy new computers and peripherals to replace obsolete equipment.
- Provide clear and concise instructions to end-users, ensuring they understand the steps being taken to resolve their issues.
- Ensure adherence to the bank's IT security policies, including managing access to systems, identifying potential security risks, and reporting breaches or suspicious activity.
- Maintain accurate records of all support activities, including technical issues, troubleshooting steps, and solutions provided.
Requirements:
- High school degree or equivalent required; Associate's Degree in Computer related area preferred.
- Knowledge of Microsoft applications and operating systems.
- Knowledge of PC components and troubleshooting steps.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and manage multiple tasks efficiently.
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