IT Support Specialist II

2 months ago


Springfield, Illinois, United States MS Companies Full time

Job Title: IT Support Specialist II

Job Summary:

We are seeking a highly skilled IT Support Specialist II to join our team at MS Companies. As a key member of our IT Helpdesk Team, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities:

  • Configure, install, and repair computers and other electronic office equipment.
  • Troubleshoot hardware and software issues on user's computers and devices.
  • Troubleshoot Intermec/Honeywell barcode label printers and handheld Android scanners.
  • Perform preventative maintenance on Intermec/Honeywell barcode label printers.
  • Troubleshoot networking issues related to switching, data cabling, and wireless.
  • Install and terminate horizontal and backbone network cabling per TIA/EIA-568 structured cabling standards.
  • Educate users on procedures for resolving or preventing technical problems.
  • General administration of Windows Servers including Active Directory and Group Policy.
  • Develop and implement technical procedures to quickly address user's problems and minimize downtime.
  • Develop relationships with third-party vendors managing software and maintenance agreements and licensing.
  • Quote network cabling installations and maintain network diagrams.
  • EDI software technical support.
  • Administration of customer portals. User account creation, maintenance, troubleshooting, and password resets.
  • Mentor and work well with other support team members.
  • Lead projects, meet deadlines, and report progress to IT management.

Specialized Skills:

  • Radley iCARaS EDI system.

Requirements:

  • Excellent communications skills, written and verbal.
  • Ability to work in a team environment as well as on your own.
  • Proper time management skills and ability to meet deadlines.


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