IT Support Specialist II
2 months ago
Job Title: IT Support Specialist II
Job Summary:
We are seeking a highly skilled IT Support Specialist II to join our team at MS Companies. As a key member of our IT Helpdesk Team, you will be responsible for providing technical support and assistance to our employees and customers.
Key Responsibilities:
- Configure, install, and repair computers and other electronic office equipment.
- Troubleshoot hardware and software issues on user's computers and devices.
- Troubleshoot Intermec/Honeywell barcode label printers and handheld Android scanners.
- Perform preventative maintenance on Intermec/Honeywell barcode label printers.
- Troubleshoot networking issues related to switching, data cabling, and wireless.
- Install and terminate horizontal and backbone network cabling per TIA/EIA-568 structured cabling standards.
- Educate users on procedures for resolving or preventing technical problems.
- General administration of Windows Servers including Active Directory and Group Policy.
- Develop and implement technical procedures to quickly address user's problems and minimize downtime.
- Develop relationships with third-party vendors managing software and maintenance agreements and licensing.
- Quote network cabling installations and maintain network diagrams.
- EDI software technical support.
- Administration of customer portals. User account creation, maintenance, troubleshooting, and password resets.
- Mentor and work well with other support team members.
- Lead projects, meet deadlines, and report progress to IT management.
Specialized Skills:
- Radley iCARaS EDI system.
Requirements:
- Excellent communications skills, written and verbal.
- Ability to work in a team environment as well as on your own.
- Proper time management skills and ability to meet deadlines.
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