Collections Specialist
4 days ago
Russell Tobin & Associates is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for resolving customer account balances and providing exceptional customer service.
Key Responsibilities:- Resolve customer account balances through phone, email, and chat
- Provide technical support and training to front-line agents
- Document customer interactions and maintain accurate records
- Meet service level metrics and handle multiple tasks with priority
- Collect account balances and make outbound calls to customers
- Run credit reports and make decisions on collections
- Collaborate with various departments to resolve customer issues
- Ability to navigate internal systems and accurately use Amazon Connect
- Self-starting skills with ability to use SOPs in WIKI to meet SLA's
- Competency in using CCP for phone calls and chats
- Basic computer skills including MS Office Suite
- Proficiency with a 10-key and basic accounting skills
- High school diploma or GED required
Russell Tobin & Associates offers comprehensive healthcare coverage, 401(k) retirement savings, life and disability insurance, and employee assistance program.
Rate/Salary: $20-$23/hr, DOE
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