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Revenue Optimization Specialist

2 months ago

Plano, Texas, United States CreditAssociates Full time
About the Role

CreditAssociates, a leading debt resolution company, is seeking a skilled Revenue Specialist to join its team. As a Revenue Specialist, you will play a critical role in ensuring the timely collection of revenue and optimizing settlements.

Key Responsibilities
  • Revenue Collection and Optimization: Review accounts to ensure that all earned fees are collected or scheduled appropriately, and process refunds or reversals when necessary.
  • Settlement Management: Analyze and resolve client-specific scenarios to prevent settlement defaults, and communicate issues and trends to department management.
  • Client and Creditor Communication: Reach out to clients to resolve monthly drafting issues and communicate with creditors to resolve settlement-based issues.
  • Research and Resolution: Research and resolve issues that put clients' settlements at risk, and identify fees that can be pulled forward into this month's cash flow.
  • Fee Structure Editing: Edit fee structures to ensure compliance with company policies, and follow up on payment processing issues.
  • Prevention of Settlement Defaults: Prevent settlement defaults by altering fee collection dates, and review company policies regarding optimizing revenue collections.
Requirements
  • Problem-Solving Skills: Ability to problem-solve with minimal supervision.
  • Teamwork and Communication: Ability to work as a team player and interact with internal customers, managers, and coworkers in a professional and courteous manner.
  • Critical Thinking and Creativity: Strong critical thinking and creative problem-solving skills.
  • Time Management and Organization: Strong time management and organization skills, with the ability to work independently while multi-tasking in a fast-paced environment.
Education and Experience
  • Bachelor's Degree: Bachelor's degree preferred or equivalent work experience.
  • Related Experience: At least one year of related experience required.
  • Computer Skills: Proficient computer skills required, with the ability to learn systems quickly.
  • Microsoft Office Suite: Proficient with Microsoft Office Suite or related software.