Accounts Receivable Specialist
1 week ago
Position Overview: Collections Specialist
Russell Tobin & Associates is seeking a dedicated Collections Specialist to support our client, a leading multinational software firm.
Employment Type: Contract/Hybrid
Location: Remote
Compensation: $20-$23/hr, based on experience
Key Responsibilities:
- Respond to customer inquiries through various communication channels including chat, email, and phone.
- Provide effective troubleshooting and detailed explanations of product features while assisting with enhancements.
- Offer technical guidance and support to frontline staff.
- Maintain clear and organized documentation of cases in shared records.
- Manage multiple tasks efficiently, adjusting priorities as necessary.
- Ensure adherence to service level agreements while maintaining a productive work queue.
- Collect outstanding account balances.
- Initiate outbound calls to clients to discuss options for resolving overdue balances.
- Conduct credit assessments.
- Make informed decisions regarding the timing of collections.
- Engage in additional payroll collection tasks, including account closures and interdepartmental collaboration.
Qualifications:
- Proficient in navigating internal systems.
- Experience with Amazon Connect for daily time tracking.
- Self-motivated with the ability to follow standard operating procedures to meet service level expectations.
- Competent in using CCP for communication purposes.
- Familiarity with internal systems to ensure quality assurance metrics are achieved.
- Basic computer skills, including proficiency in MS Office Suite.
- Ability to operate a 10-key, along with foundational accounting skills, and typing speed sufficient for workflow demands.
- A high school diploma or GED is mandatory.
Preferred Qualifications:
- Experience with QuickBooks is advantageous.
- Over one year of experience in collections, banking, or financial services is preferred.
Benefits Offered by Russell Tobin:
Eligible employees can access comprehensive healthcare options, including medical, dental, and vision coverage, along with supplemental insurance plans, a 401(k) retirement savings plan, life and disability insurance, and various employee assistance programs. Additional benefits include identity theft protection, legal support, auto and home insurance, pet insurance, and discounts with select vendors.
#CB
Compensation: $20-$23/hr, based on experience
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