Collections Specialist I
2 weeks ago
Position: Collections Specialist
Location: Remote/Hybrid
Contract Duration: 18 Months
The Collections Specialist will be tasked with managing inbound and outbound communications with clients who have overdue accounts. This role is crucial in minimizing financial losses for the organization by effectively recovering outstanding payments.
Key Responsibilities:
- Engage with clients through various communication channels to address overdue accounts.
- Utilize strong communication skills to negotiate payment arrangements and settlements.
- Analyze client account histories to identify patterns and potential issues.
- Demonstrate empathy while firmly encouraging clients to fulfill their payment obligations.
- Develop payment plans based on clients' financial capabilities.
Essential Skills:
- Experience in collections or a related field.
- Proficiency in using software applications relevant to collections.
- Exceptional customer service skills, with the ability to manage diverse client interactions.
Join Russell Tobin, an equal-opportunity employer that values diversity and inclusion in the workplace. We celebrate differences and strive to create an environment where everyone can thrive.
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