Accounts Receivable Specialist

1 week ago


Plano, Texas, United States Russell Tobin & Associates Full time



What are we seeking in our Collections Specialist?

Russell Tobin & Associates is in search of a Collections Specialist to support our operations.

Employment Type: Contract/Hybrid

Compensation: $20-$23/hr, based on experience

Key Responsibilities:

  • Respond to customer inquiries through various communication channels
  • Provide troubleshooting assistance and explain product features
  • Offer technical guidance and support to front-line staff
  • Document cases clearly and accurately in shared records
  • Manage multiple tasks and adjust priorities as necessary
  • Maintain a work queue and achieve service level objectives
  • Collect outstanding account balances
  • Initiate outbound calls to customers to discuss payment options
  • Conduct credit report assessments
  • Make informed decisions regarding the timing of collections
  • Engage in additional Payroll Collection tasks, including account closures and interdepartmental collaboration.

Qualifications:

  • Ability to navigate internal systems effectively
  • Proficient in using tracking tools to log daily activities
  • Self-motivated with the ability to follow standard operating procedures
  • Competent in using communication platforms for calls and chats
  • Familiarity with internal systems to ensure quality metrics are met
  • Basic computer skills, including proficiency in MS Office Suite
  • Ability to operate a 10-key and possess basic accounting skills
  • High school diploma or GED is mandatory

Preferred Qualifications:

  • Experience with QuickBooks is advantageous
  • 1+ years of experience in collections or financial services is preferred

Benefits Offered by Russell Tobin:

Eligible employees receive comprehensive healthcare coverage, including medical, dental, and vision plans, along with supplemental insurance options, a 401(k) retirement plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, and discounts with select vendors.

#CB

Compensation: $20-$23/hr, based on experience



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