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Accounts Receivable Specialist

2 months ago

Plano, Texas, United States Russell Tobin & Associates Full time



What qualities are we seeking in our Collections Specialist?

Russell Tobin & Associates is currently seeking a Collections Specialist for a leading multinational software firm.

Employment Type: Contract/Hybrid

Location: Remote

Compensation: $20-$23/hr, based on experience

Key Responsibilities:

  • Respond to customer inquiries through various communication channels
  • Provide effective troubleshooting, clarify product features, and assist with enhancements
  • Offer technical guidance and support to front-line representatives
  • Maintain clear and organized documentation in shared systems
  • Manage multiple tasks, adjust priorities, and maintain focus as required
  • Ensure a consistent workflow and meet service level agreements.
  • Collect outstanding account balances
  • Initiate outbound communications to discuss resolution options for overdue accounts
  • Conduct credit assessments
  • Make informed decisions regarding the timing of collections.
  • Engage in additional payroll collection tasks, including account closures and interdepartmental collaboration for optimal decision-making.

Qualifications:

  • Proficient in navigating internal systems
  • Skilled in utilizing Amazon Connect for daily time tracking
  • Ability to independently manage daily tasks using standard operating procedures
  • Competent in using communication platforms for calls and chats
  • Familiarity with internal systems to uphold quality assurance standards
  • Basic computer proficiency, including MS Office Suite
  • Proficient in 10-key operations, basic accounting principles, and typing speed sufficient for workflow demands
  • A high school diploma or GED is mandatory

Preferred Qualifications:

  • Experience with QuickBooks is advantageous
  • At least one year of experience in collections, banking, or financial services is preferred

Benefits offered by Russell Tobin:

Eligible employees can access comprehensive healthcare options (medical, dental, and vision), supplemental insurance (accident, critical illness, and hospital indemnity), a 401(k) retirement plan, life and disability coverage, an employee assistance program, identity theft protection, legal support, and discounts with select vendors.

#CB

Compensation: $20-$23/hr, based on experience