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IT Support Specialist
2 months ago
Position Overview: The role of the Desktop Support Technician involves the management and upkeep of computer systems, desktops, and associated peripherals within the organization. Responsibilities include the imaging, installation, diagnosis, repair, maintenance, and enhancement of all hardware and equipment to ensure peak workstation functionality.
Key Responsibilities:
- Provide timely troubleshooting for problem areas through various channels, including in-person, telephone, or incident tickets.
- Assist end-users with technical issues and ensure a smooth operational experience.
Essential Skills:
Proficiency in imaging, Windows 10, Active Directory, customer service, and ticketing systems.
Additional Qualifications:
- Strong understanding of computer software, operating systems, hardware, and networking.
- Excellent verbal and written communication skills.
- Good problem-solving and analytical skills.
- Able to work collaboratively in a team environment as well as independently.
- Capability to configure (image) laptops and desktops using SCCM imaging techniques.
- Experience in repairing and troubleshooting laptops, desktops, monitors, printers, and mobile devices.
- Proficient in resolving Wi-Fi and VPN connectivity issues.
- Strong time management and organizational skills with attention to detail.
- Experience in delivering professional and courteous customer service.
Job Qualifications:
- Familiarity with tools such as Service Now, Active Directory, and Microsoft 365.
- Educational background: Associate or Bachelor's degree in an IT-related field such as computer science or technical support.
- A+ certification in computer technology is advantageous.
- Minimum of two years' experience in supporting end-user desktop and laptop environments or similar IT roles.
Experience Level: Entry Level
About TEKsystems: TEKsystems is a leader in Full-Stack Technology Services and Talent Services, collaborating with over 6,000 clients, including a significant portion of the Fortune 500. We are committed to driving transformation and innovation across North America, Europe, and Asia.
Equal Opportunity Employer: TEKsystems is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
