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Lead Customer Support Specialist

2 months ago

North Richland Hills, Texas, United States XPO Logistics Full time
Position Overview

The Senior Customer Service Representative plays a crucial role in managing customer relationships for significant strategic and national accounts. This position requires the ability to:

  • Establish Collaborative Partnerships: Build and maintain strong working relationships with the sales executives of assigned accounts.
  • Resolve Operational Challenges: Leverage an understanding of XPO Logistics operations to effectively address and resolve transactional issues.
  • Engage with Operational Teams: Collaborate with operational teams to ensure seamless service delivery and customer satisfaction.

This role is essential in ensuring that our clients receive the highest level of service and support, ultimately contributing to the success of both the customer and XPO Logistics.