Customer Success Manager

7 days ago

Huntington Beach, California, United States Zero Impact Solutions Full time
Job Overview

This is an entry-level role at Zero Impact Solutions, a leading provider of end-to-end renewable energy solutions. We are seeking a highly motivated individual with a background in sales or customer service to join our team as a Client Relationship Associate.

Key Responsibilities
  • Develop and Maintain Relationships: Establish and maintain strong relationships with existing clients, and identify opportunities to expand our customer base.
  • Client Needs Analysis: Analyze client needs and provide tailored solutions to meet their expectations.
  • Feedback and Improvement: Collect and analyze client feedback to identify trends and opportunities for improvement in our services.
  • Client Trend Tracking: Monitor client trends and report to management to inform business decisions.
  • Regular Updates: Provide regular status updates on client accounts to ensure timely and effective communication.
  • Client Inquiries: Respond to client inquiries and address any concerns in a professional and timely manner.
  • Meeting Coordination: Coordinate and facilitate regular meetings with clients to ensure seamless communication and collaboration.
  • Client Advocacy: Advocate on behalf of the client to ensure satisfactory coordination between internal teams and external project stakeholders.
  • Professional Attitude: Maintain a positive and professional attitude at all times, and be adaptable to changing circumstances.
Required Skills and Experience
  • Bachelor's Degree: A bachelor's degree in business administration, marketing, or a related field.
  • Client Service Experience: 1-3 years of experience in client service, sales, or a related field.
  • Business Acumen: Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary.
  • Communication Skills: Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
  • Teamwork: Collaborative and works effectively within a team environment.
  • Problem-Solving: Exceptional multitasking and problem-solving skills.
  • Reporting and Presentation: Comfortable reporting and presenting information.
  • Technical Skills: Experience with Microsoft Office Suite and CRM software.
  • Commitment: A track record of following through on commitments.
  • Industry Knowledge: Familiarity with the construction industry is a plus.

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs, or any other characteristic protected by federal, state, or local law.

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