Customer Success Associate

4 days ago


Redondo Beach, California, United States Home Sweet Home Full time
Job Overview

Home Sweet Home, a leading provider of in-home services to executives, is seeking a highly skilled Customer Success Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients while managing the margin generated on jobs.

Key Responsibilities
  • Client Communication - Establish and maintain strong relationships with clients through regular communication, ensuring their needs are met and exceeded.
  • Service Delivery - Select and assign service delivery resources, including contractors and employees, to ensure seamless execution of client requests.
  • Schedule Management - Coordinate schedule changes with clients, service delivery teams, and primary coordinators to ensure smooth operations.
  • Margin Management - Review and manage bills from contractors, ensuring accurate and timely completion of billing packages.
  • Issue Resolution - Respond to and resolve service issues in a timely and professional manner, collaborating with team leaders and managers as needed.
Requirements
  • Customer Service Skills - Provide exceptional customer service, resolving issues and exceeding client expectations.
  • Problem-Solving Skills - Analyze and resolve complex problems, ensuring timely and effective resolution.
  • Communication Skills - Effectively communicate with clients, service delivery teams, and primary coordinators to ensure seamless operations.
  • Time Management - Prioritize tasks and manage time effectively to meet deadlines and deliver results.
What We Offer
  • Competitive Compensation - $24.50 per hour, with opportunities for growth and advancement.
  • Benefits Package - Comprehensive benefits, including 401(k) matching, dental insurance, flexible schedule, health insurance, on-the-job training, paid time off, parental leave, and vision insurance.
  • Hybrid Work Environment - Enjoy a dynamic and flexible work environment, with opportunities to work from home and in our Redondo Beach, CA office.


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