Insurance Customer Support Specialist
2 weeks ago
Staff My Agency is in search of a dedicated professional to become a part of our successful team as a Licensed Insurance Customer Service Representative. This role offers flexibility with options for full-time or part-time employment. An active Property and Casualty insurance license is a prerequisite.
We are looking for an enthusiastic and licensed individual who is eager to contribute to our business growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a dynamic environment, this could be the perfect opportunity for a fulfilling career with significant income and advancement potential.
Key Responsibilities:
- Build and nurture customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
- Implement a customer-centered, needs-based review process to inform clients about various insurance solutions.
- Uphold a strong work ethic with a commitment to achieving success on a daily basis.
- Competitive hourly pay along with commission/bonus opportunities
- Paid time off, including vacation and personal/sick days
- Flexible scheduling options, available for both full-time and part-time roles
- Valuable experience in the insurance industry
- Opportunities for professional growth and advancement within our agency
- Active Property & Casualty license (mandatory)
- Strong interpersonal skills
- Excellent communication abilities, both written and verbal
- Customer-oriented mindset
- Organizational proficiency
- Self-driven and motivated
- Attention to detail
- Proactive problem-solving skills
- Commitment to outstanding customer service
- Ability to learn and utilize computer systems effectively
- Pride in delivering accurate and timely work
- Capability to collaborate within a team environment
- Ability to manage multiple tasks efficiently
- Timely and comprehensive reporting of activities to the agent
- Willingness to stay updated on product changes, licensing requirements, and ongoing education.
This position is with an independent contractor agent affiliated with Staff My Agency. Employees of our agents must successfully complete any necessary licensing and training programs. Staff My Agency agents operate as independent contractors who hire their own staff. Employees of our agents are not employees of Staff My Agency.
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