Lead Patient Services Coordinator

2 weeks ago


Louisa, Kentucky, United States Montgomery College Full time
Lead Patient Services Coordinator - Montgomery College

Location:
Montgomery College, MD

Time Type:
Full time

Job Summary:
The Lead Patient Services Coordinator plays a pivotal role in delivering exceptional service to patients throughout their healthcare journey. This position involves managing intricate patient scheduling across various departments and external healthcare providers. The coordinator is responsible for ensuring that all necessary pre-authorization and documentation are completed efficiently.

Key Responsibilities:
  • Creates a welcoming environment through outstanding customer service.
  • Collaborates with patients and external facilities to finalize all administrative requirements prior to procedures.
  • Schedules appointments, diagnostic tests, and procedures with precision.
  • Oversees pre-authorization and precertification processes, addressing any related challenges.
  • Maintains scheduling templates, including utilization rates and quality assessments.
  • Facilitates onboarding and training for new team members as necessary.
  • Performs additional responsibilities as assigned.

Technical Skills:
  • Surgery Scheduling (Fundamental Awareness)
  • Medical Terminology & Documentation (Intermediate)
  • Patient Documentation (Intermediate)
  • Patient Scheduling (Intermediate)
  • Customer Service (Advanced)

Core Competencies:
  • Organizational Impact: Engages in non-routine tasks that significantly enhance team performance.
  • Problem Solving: Conducts thorough research and analysis to resolve complex issues.
  • Breadth of Knowledge: Demonstrates comprehensive job knowledge and possesses foundational skills in related areas.
  • Team Collaboration: Provides informal mentorship and support to junior team members.

Position Qualifications:
Experience Level: Minimum of 2 years in a relevant role

Education:
High School Diploma or equivalent required

Montgomery College is dedicated to fostering an inclusive environment and adheres to the principles of equal opportunity and affirmative action.

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