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District Operations Manager

2 months ago

Louisa, Kentucky, United States H&R Block Full time
Job Description:

Inspire Operational Excellence. Lead a Best-in-Class Team.

We're seeking a District General Manager to play a vital role in leading a geographic district of our retail tax offices and growing their client bases. As a District General Manager, you will visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence.

Key Responsibilities:

  • Visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence.
  • Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction.
  • Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities.
  • Recruit and onboard high-caliber, top-performing seasonal tax office talent and leadership for key district positions.
  • Efficiently manage labor to ensure maximum productivity and profitability.
  • Lead and support office leaders with end-to-end performance management of office-level associates, which includes onsite presence.
  • Lead and support single and multi-unit office leaders and individual contributors, by coaching and elevating performance standards of associates through goal setting and providing timely feedback.
  • As the champion of our culture, you will ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service.
  • Foster a culture that values critical thinking and problem-solving, and encourage constructive feedback, engagement, inclusion, and diversity at all levels.

Requirements:

  • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
  • Demonstrated effective interpersonal, communication, and facilitation skills that apply to all levels of the organization.
  • Strong customer relationship skills with the desire and proven ability to work in a diverse work setting.
  • Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards.
  • 5 years Minimum related work experience.
  • Understanding and previous use of a Windows-based computer system.
  • Willingness to work irregular schedules.
  • Demonstrated analytical and problem-solving skills.
  • Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines.
  • Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112.