Patient Services Representative

5 days ago


Oklahoma City, Oklahoma, United States OU Health Full time
Job Title: Patient Services Representative - Neurosurgery Clinic

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Neurosurgery Clinic. As a key member of our front office staff, you will be responsible for coordinating patient schedules, providing exceptional customer service, and ensuring the smooth operation of our clinic.

Key Responsibilities:
  • Schedule patient appointments and coordinate with healthcare providers
  • Provide accurate and timely information to patients and staff
  • Update patient demographics and maintain accurate records
  • Answer phone calls and direct patients to the appropriate staff member
  • Prepare and enter healthcare providers' schedules into the computer
  • Coordinate schedules for patients requiring multiple services
  • Check in and check out patients, accept payments, and prepare encounter forms
  • Code procedures and diagnoses, and ensure resident and faculty signatures on encounter forms
  • Prepare and type daily deposits, balance and close cash box daily
  • Filing and organization of patient charts, copying medical records, and preparing inactive patient charts for storage
  • Referrals and authorizations, verifying insurance eligibility and primary care physicians
  • Collect and verify proof of income for sliding scale discounts
Requirements:
  • 1 or more years of professional work experience required
  • 2 or more years of experience in customer service preferred
  • Good verbal and written communication skills, customer service skills, and interpersonal skills
  • Proficient with Microsoft Office tools

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.



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