Service Desk Support Specialist
1 month ago
As a Service Desk Technician at Sigma Information Group Inc, you will play a critical role in supporting our consulting teams by providing first-line technical support to clients. This includes troubleshooting and resolving Tier 1 issues, such as password resets, email access problems, and device issues.
Key Responsibilities- Provide prompt and effective support to clients via email, ticket, or phone.
- Determine the severity and priority of issues and escalate them to other team members as needed.
- Communicate the status and state of various ticket queues to clients and team members.
- Configure and set up client workstations and laptops for delivery.
- Update client documentation and procedures.
- Enter tickets for time spent on client and internal work.
- Prior experience handling multiple customers at an IT consultancy or MSP required.
- Minimum 1 year of experience in general IT support.
- Strong familiarity with Windows 10 and 11, Active Directory, and Office 365.
- Capable of basic problem identification/escalation and providing technical support for personal computers, printers, and other peripheral devices.
- Basic knowledge of networking and security concepts.
- High level of organization and strong attention to detail.
- Strong ability to present and explain technical information to a non-technical audience.
- Enjoys working with an array of client personalities and has the necessary patience and understanding to work with frustrated end users.
- Strong desire to build skill set through self-directed education and coursework that lead to desirable certifications.
- Medical, dental, and vision insurance.
- Life insurance.
- Long-term disability.
- Paid vacation.
- Paid holidays.
- Simple IRA (401K equivalent) for eligible employees.
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Service Desk Support Specialist
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Desktop Support Specialist
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Administrative Support Specialist
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3D Visualization Artist
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Senior Technical Support Specialist
4 weeks ago
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IT Support Specialist II
1 month ago
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Administrative Support Specialist
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IT Support Specialist
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Help Desk Manager
4 weeks ago
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Support Specialist
1 week ago
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Front Desk Associate
4 weeks ago
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Front Desk Supervisor
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Senior Desktop Support Specialist
4 weeks ago
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