Service Desk Analyst
4 weeks ago
We are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues, and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Document and track client issues and resolutions
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of technical products and services
Requirements:
- 2+ years of experience in a technical support role
- Strong technical skills, including knowledge of Windows and Mac operating systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About TEKsystems:
TEKsystems is a leading provider of technology services and solutions. We help our clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
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