Desktop Support Specialist

3 weeks ago


Austin, Texas, United States Omni Inclusive Full time

Job Summary: We are seeking a highly skilled Desktop Support Specialist to join our team at Omni Inclusive. As an Onsite Technical Support Technician, you will be responsible for providing top-notch technical assistance to our end-users, ensuring seamless support and minimizing downtime.

Key Responsibilities:

  • Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
  • Perform break-fix, desk-side support, IMACDs, data migration, refreshes, and other technical tasks.
  • Provide onsite technical assistance to end-users, identifying potential issues and taking proactive steps to prevent adverse impacts.
  • Manage the ticket queue, ensuring timely resolution and closure within defined service level agreements.
  • Coordinate with vendors for provision of end-user support, including hardware vendor technicians for warranty repair/replacement.
  • Perform end-user support-related security and controls tasks, such as access reviews, risk assessments, and controls verifications.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts, and standby support.
  • Provide IT support for disaster recovery and immediate response in emergency situations.
  • Provide on-call support outside business hours on a rotational basis.

Requirements: To be successful in this role, you will need a minimum of 3-6 years of technical experience in providing quality services to end-users. You should possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.



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