Support Specialist

23 hours ago


Austin, Texas, United States Auctane Full time
About the Role

We are seeking a highly skilled and customer-focused Support Specialist to join our team at Auctane. As a key member of our support team, you will be responsible for providing world-class customer service and technical support to our clients.

Key Responsibilities
  • Ensure all customers receive exceptional customer service and technical support.
  • Troubleshoot and diagnose malfunctions to eliminate problems with our shipping software.
  • Handle telephone calls, responding to customer inquiries and resolving technical issues.
  • Meet Key Performance Indicators (KPI's) such as Answer % in 90 seconds, Average Handle Time (AHT), and Ticketing Software compliance.
Requirements
  • High School diploma or equivalent required. Technical certifications or degree is a plus.
  • Minimum of One (1) year experience in a customer service role.
  • Experience working in a technical support environment is a plus.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Auctane is a team of shipping and software experts dedicated to helping merchants move their ideas, dreams, and innovations around the globe. We are committed to providing exceptional customer service and support to our clients, and we are seeking a talented and motivated individual to join our team.


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