IT Support Specialist
4 weeks ago
As a skilled IT Support Specialist at CyberTec, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on assisting with installs, maintaining, and providing technical support for users. You will also perform hardware, software, and applications support and preventative maintenance. Additionally, you will provide end-to-end environment appropriate support utilizing best practices and documented procedures. You will work closely with customers to diagnose and resolve technical issues, respond to Service Desk requests, and identify solutions and obtain quotes for those solutions. Furthermore, you will function as a system administrator, responsible for inventory management and record keeping. This is a 100% onsite role, and you will be required to drive to various site locations within Austin throughout the day. There is no mileage reimbursement.
Key Responsibilities:
• Assist in installs, maintains, and provides technical support for users
• Performs hardware, software, and applications support and preventative maintenance
• Provides end-to-end environment appropriate support utilizing best practices and documented procedures
• Works with customers: o diagnoses and resolves or escalates technical support o responds to Service Desk requests o purchasing to identify solutions and obtain quotes for those solutions
• Functions as system administrator; responsible for inventory management and record keeping
Requirements:
• 3 yrs. experience in support analyst role
• Advanced knowledge about PC desktop hardware and software and diagnosing problems via remote access
• Familiarity with enterprise software: Microsoft Intune (Imaging), Absolute (NetMotion)
• Familiarity with tracking asset hardware and software
• Must have own transportation (will be driving to multiple locations to provide assistance)
• Customer Service experience
• Ability to work with minimal supervision in a very dynamic environment
• Experience with enterprise software (ex. Microsoft, AutoCAD, Bentley, ArcGIS)
• Familiarity of standard application and operation systems
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