Guest Appointment Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Guest Appointment Coordinator to join our Service Department team at Longo Toyota, part of Penske Motor Group. As a key member of our team, you will be responsible for scheduling and maintaining service appointments, providing exceptional customer service, and ensuring a seamless experience for our guests.
Key Responsibilities- Schedule appointments over the phone, in person, or from internet requests
- Answer, transfer, and provide information for incoming service calls
- Provide pricing, timeframes, and availability of parts related to service
- Place outbound calls to guests for service reminders and to those involved in recall campaigns
- Complete contracts for flatbed and loan car recipients accurately and thoroughly
- Use various dealership software programs for input and retrieval of information
- Answer guest questions concerning services performed, products purchased, or refer them to someone who can
- Handle guest complaints with integrity, poise, and when necessary, refer dissatisfied guests to the appropriate individual for resolution
- Perform other administrative duties as assigned
- Maintain high, ethical standards in all actions
- Maintain assigned workspace in an organized and clean manner
- Always maintain a professional appearance
- A high school diploma or work experience equivalent
- A minimum of one (1) year of customer service experience, call center experience preferred
- Knowledge of basic mathematical principles, (adding, subtracting, multiplying, dividing, percentages) and application
- Microsoft Office program experience (Outlook, Word, Excel, PowerPoint)
- Ability to pay attention to detail, follow-up with internal and external guests, read and interpret documents, such as safety rules, operating and maintenance instructions, procedural manuals, read, write, and comprehend instructions in the English language, work well with the public, communicate in a professional manner on the phone, internet, and in person, as well as use standard office equipment
- Must have a valid driver's license and maintain an acceptable and safe driving record
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
- Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear
- Adjusting, moving, and lifting objects up to 50 pounds
- Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces
- Remaining in a stationary position, often standing, or sitting for prolonged periods
- Ascending or descending stairs and ramps
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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