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Service Appointment Coordinator
2 months ago
Position: Service Business Development Center (BDC) Specialist
Are you dedicated to delivering outstanding customer experiences? Do you excel in dynamic settings where each day presents new challenges? If so, consider the opportunity at Team Kia of El Cajon as a Service Business Development Center (BDC) Specialist.
About Us: At Team Kia of El Cajon, we are committed to providing exceptional service and expertise to our clientele. Our focus on excellence and a supportive team culture sets us apart. Being part of our organization means you will have the chance to advance both professionally and personally while contributing to our ongoing success.
Role Summary: As a Service BDC Specialist, you will serve as the initial point of contact for our esteemed customers, managing inbound and outbound communications regarding service appointments, inquiries, and follow-ups. Your contribution will be vital in ensuring a smooth service experience by scheduling appointments, offering information about our services, and addressing any customer concerns.
Key Responsibilities:
- Respond to incoming calls, emails, and messages in a timely and professional manner.
- Coordinate service appointments and oversee service advisor schedules.
- Provide precise information regarding service options, pricing, and dealership policies.
- Follow up with customers to confirm appointments and address any additional requirements.
- Maintain and update customer records as necessary.
- Collaborate with service advisors and team members to enhance customer satisfaction.
- Assist with various administrative tasks and projects as required.
Qualifications:
- High school diploma or equivalent; further education is advantageous.
- Prior experience in customer service or a related field is preferred.
- Exceptional verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office and customer relationship management (CRM) software.
- A positive attitude and eagerness to learn and develop.
- Experience in the automotive industry is a plus but not mandatory.
Benefits:
- Paid time off (PTO) for vacation, personal, and sick days.
- 401K retirement savings plan with matching contributions.
- Employee discounts on vehicle purchases, servicing, and parts.
- Medical, dental, and vision insurance for you and eligible dependents.
- Life insurance for added security.
- Partnership with Certified DailyPay.
- Employee Assistance Program.
At Team Kia of El Cajon, we are dedicated to providing exceptional service and driving success.
We are an equal opportunity employer committed to fostering diversity and inclusion in the workplace.
