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Healthcare Appointment Coordinator
2 months ago
Salary: $17.20
Position: Medical Appointment Clerks
Location: Los Angeles AFB, El Segundo, CA
AAI is seeking a proficient Office Clerk responsible for managing appointment scheduling within a government healthcare system for various medical services. This role involves contacting patients and handling secure messages to arrange, modify, and cancel appointments, both within the Military Treatment Facility (MTF) and with external medical providers.
Key Responsibilities:- Execute appointment scheduling tasks with precision, ensuring compliance with established protocols.
- Communicate effectively in English, both verbally and in writing.
- Operate standard office machinery, including computers, copiers, and telecommunication devices.
- Uphold medical ethics and demonstrate exceptional customer service and communication skills.
- Educational Requirement: High school diploma or GED equivalent.
- Experience: Minimum of 6 months in a medical office scheduling role.
- Work Environment: Primarily sedentary, with occasional requirements for mobility and light lifting.
- Certification: Basic Life Support Certificate.
- Citizenship: Must be a US Citizen.
- Schedule and manage medical appointments, ensuring accurate input of cancellations and follow-ups.
- Provide essential information and direct calls to appropriate departments within the MTF.
- Verify patient eligibility through the Defense Eligibility Report System (DEERS) and register new patients as necessary.
- Update and confirm patient demographic details prior to appointment bookings.
- Utilize government systems to adjust appointment schedules as required.
- Respond to patient inquiries and assist with referral management for medical services.
- Participate in ongoing training to remain informed about protocol updates.
- Familiarity with Armed Forces Health Longitudinal Technology Application (AHLTA).
- Understanding of Composite Health Care Systems (CHCS) and/or MHS GENESIS.
- Knowledge of Defense Enrollment Eligibility Reporting System (DEERS).
AAI is dedicated to providing exceptional services to the federal government, with expertise in cybersecurity, IT infrastructure, supply chain management, and professional services. We are a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Woman Owned Small Business (WOSB).
Benefits:- Paid Federal Holidays
- Comprehensive Healthcare and Dental Insurance Options
- 401a and 401k retirement plans
- Paid vacation and sick leave
- Continuing education support
- Short and Long Term Disability Insurance
Veterans are encouraged to apply.
AAI is committed to equal employment opportunities and does not discriminate based on race, age, gender, religion, national origin, disability, or any other protected characteristic.
